StrataNet

Internet Service Providers

FAQs

What makes StrataNet Internet better?

Many Internet Providers make many promises but until you sign up and experience the service for yourself it is difficult to verify the "quality" of the internet connection that you will actually have. The short answer in technical terms is "Our Internet is better because of the low contention rate, the technology that we use, and the low latency attributes of our network.".

In laymans terms think of it as being like taking a drive on the motorway, the more cars that are on the motorway at the same time, the slower you all go. While many ISPs will sell you the right to use a 4 lane section of the Motorway, they sell the right to use the same section of Motorway to hundreds of other cars too. So, just like during peak hour traffic, when everyone comes home and gets on the internet, everyone slows down.  What we do is give you access to a nice wide 4 lane section of Motorway AND we severly limit the number of other people on that stretch of Motorway at the same time as you. What this means for you is, no matter when you are using your internet connection, it won't slow down. The speed we sell you is the speed you get. 

On top of not having to share your section of the motorway with too many others we also allow you to drive really, really fast. So where other ISPs have a speed limit of say 80 km/h, our speed limit would be more like 160 km/h. In tech terms this is called low latency.

I live in a Rural area and I can't get an internet connection - can you help me?

We would love to! Our Rural Internet Service is pretty flash if we do say so ourselves. The only real question is are you within range of one of our towers? Check out our coverage Map here and even if you are not in the coverage area please give us a call on 0800 030 004, or fill in the form here and we'll call you within 2 working days.

How do I get connected?

Call us! Whether you are looking for a Rural Wireless Internet connection, Urban Wireless Internet connection, Urban Terrestrial connection or a Business Internet connection the best thing to do is give us a call (0800 030 004), the next best thing to do is fill in the form here and we will call you within 2 working days.

If you are a rural customer, check our coverage map and call us. Over the phone we will advise as to whether you will need a site test to confirm the connection or what the next course of action is. 

What if my address isn't on the coverage map?

Still call us! We are always looking for new areas that aren't being serviced by other Internet Service Providers.  We can talk to you about how our service can be made available in your area. So you know what to do - call us 0800 030 004. 

What is Broadband?

This refers to high-speed data transmission in which a single cable can carry a large amount of data at once. The most common types of Internet broadband connections are cable modems (which use the same connection as cable TV) and DSL modems (which use your existing phone line). Because of its multiple channel capacity, broadband has started to replace baseband, the single-channel technology originally used in most computer networks. So now when you see companies like AT&T and SBC pushing those fancy "broadband" ads in your face, you'll at least know what they are talking about.

As defined by www.techterms.com

Health and Safety
around our wireless equipment. This document is to outline the New Zealand standards with our

equipment and to prove that our devices are risk-free and are in no way harmful to ourselves or the

public.

We are approached by many people from time to time who are concerned about health and safety around our wireless equipment. This document is to outline the New Zealand standards with our equipment and to prove that our devices are risk-free and are in no way harmful to ourselves or thepublic. Click here to read more.

What mail server settings does StrataNet use?
around our wireless equipment. This document is to outline the New Zealand standards with our

If you can't send emails, try setting your outgoing mail server to "mail.stratanet.co.nz" (port 25, SMTP).

If you can't receive emails, try setting your outgoing mail server to "mail.stratanet.co.nz" (port 110, POP3) - only do this if you are having problems receiving.

Why can't I make calls with VOIP?
around our wireless equipment. This document is to outline the New Zealand standards with our

If you can receive calls but can't dial out, try dialling "1" before your number (eg, 1 09 123 4567). This is currently required for all outgoing calls.

If when you pick up the phone you get a "beeping" tone, your line may be unregistered. Try turning off your ATA for 20 seconds then turn it back on - your ATA is usually a black box which the phone plugs into. If you still experience issues, call us or email us.

My wireless internet has stopped working, what can I do?
around our wireless equipment. This document is to outline the New Zealand standards with our

Somewhere in your home there is a cable which comes down from the antenna on your roof. This cable plugs into the "POE" port on the power supply. Try turning the power supply (and any nearby routers) off for 20 seconds and then back on - this will reset your internet equipment.

If you have a wireless router and you still can't get online after resetting the equipment (as above), you could try unplugging the cable coming from the "LAN" port of the power supply and plugging it directly into your computer (the cables will go ANTENNA --> POWER SUPPLY --> COMPUTER). If your computer now has internet then your router may be faulty. Once you've tried this fix give us a call or email and we'll be happy to assist.